Job Title:   Betting Assistant

Location :  Various

Main purpose of job

• Provide Totepool customers with exceptional customer service standards.
• Operate all betting equipment effectively and as requested.
• Work accurately and balance at the end of the meeting.
• Pro-actively sell high margin totepool products (exotic bets) and participate in ongoing marketing campaigns.

KEY ACCOUNTABILITIES

Customer Service

• Make a customer feel welcome by offering a friendly greeting, smile, eye contact and an apology if keep waiting.
• Listen carefully and repeat the bets back to the customer to check understanding.
• Be polite and courteous at all times and address people in a professional manner.
• Be discreet when selling and paying out winnings and issue a receipt with all winnings.
• Encourage all customers to bet on high margin exotic products.
• Escalate complaints and issue immediately to a supervisor.
• Demonstrate a sound knowledge of all totepool bets.
• When working in hospitality areas (boxes, restaurants, patio's etc) introduce yourself to customers, point out the location of the service position, distribute marksense cards during quiet periods and explain exotic bets as required.

Marketing

• Distribute marketing material when required.
• Pro-actively approach customers and explain the current promotions, offers and general service / bet types
• Carry out box talks as required.
• Ensure you are well informed about live marketing campaigns.

Standards

• Adhere to all Company Policies as laid out in the Employee Handbook.
• Adhere to Uniform and Personal Appearance Guidelines and act in a professional manner.
• Service points clear of litter and debris.

Equipment

• Use all types of betting equipment as required, including; Tote Courier Terminal (TCT), Tote Fast Bet Terminal (TFBT), Tote Betting Terminal (TBT), PDQ machine.
• Operate terminals in accordance to training and report any faults immediately to Supervisor.

Cash Control and Basic Security

• Keep monies tidy and out of reach and sight of customers.
• Keep doors closed and locked and never leave money unattended.
• Lock the betting screen while on a break.
• Only open doors to known employees or those with totepool photo ID passes.
• Report any suspicious behaviours or loitering to a Supervisor.
• Report all bag shortages immediately.
• Check all notes for forgeries.
• Call for additional float before running out.
• Minimise coin pay to the cash cage at the end of the meeting.
• Sign off and report to the cash cage at the instructed time.
• Encourage credit card users to purchase vouchers to avoid bank transaction charges.
• Assist Customer Service Supervisor to cash up machines after racing.

QUALIFICATIONS

• Literate and numerical

EXPERIENCE/SKILLS

• Previous customer service experience desirable but not essential

KEY COMPETENCIES

• Customer Focus
• Effective Communication
• Respecting Others
• Working with others

ESSENTIALS

• Minimum age 18
• Will work with all types of betting terminals, fixed, mobile and self service.
• Must be available for work during Cheltenham Gold Cup and Cheltenham Open, Aintree Grand National, Royal Ascot and Diamond Day, Epsom Derby, York Ebor and John Smiths and Goodwood festival.  Regional variations will apply.
• Required to work most weekends, Bank Holidays and some evenings.
• Ability to spend short periods of time away from home in bed and breakfast accommodation.

Tote are an equal opportunities employer.

Apply Now

Working for totepool

Join the winning team!

We are now recruiting Betting Assistants across the UK.

We look forward to hearing from you.

Totepool operate by exclusive license over all racecourses in Britain, our selling points can be found in all enclosures of any racecourse.  Betting is all about having fun and excitement and we want to help our customers have the best time possible.  Looking for a challenge and an exciting opportunity, then join the winning team!

Application Form
Type: PDF, Size: 87kb

Application Form
Type: DOC, Size: 85kb